Have been asked to self isolate by NHS Test & Trace
Please stay home and do not travel.
Our cancellation policy is four days prior to the date of your booking or you will be changed the first night's stay. We can however move bookings to a future date even last minute! Please just contact us direct.
Masks, Social Distancing & Meeting Friends/ Family
*Face masks are no longer a legal obligation from the 19th of July.
This means you will no longer need to wear a mask in order to enter or move around the building.
We would recommend that you do wear a mask in the corridors upstairs as these are on the narrow side and you may be going past other guests at close quarters.
**Our staff will no longer have to wear face coverings. We do of course support any members of staff that wish to continue wearing them but we will not be enforcing this as a business.
It is no longer a legal requirement to keep your distance from others.
We would ask that you please be mindful of other guests who may wish to keep their distance.
Whilst you will not need to follow the one way system any longer please do respect the (increased) personal space of our staff and other guests.
If our staff members instinctively take a step back whilst dealing with your request we ask that you please respect their desire for space and not move closer to them.
*Limits on get togethers
There will no longer be limits on the number of people allowed to sit together or get together for a gathering.
We are very much looking forward to help bring people together rather than keeping them apart.
Please do be aware that due to the lay out of the building we cannot accommodate larger tables in certain areas as this blocks staff access/ escape routes. If you would like to book a larger party just get in touch and we will be happy to assist.
Measures at The Crown
This is an area of great focus. It is the first thing we do when we enter a room: open the windows wide. Unless the weather is highly uncooperative we will always leave windows open and rooms air through the day. Doors and windows are also open as much as possible downstairs.
In order to minimise your time at reception we will continue to leave keys upstairs in the rooms and you can complete your check-in online.
Complimentary tea/coffee and toiletries will be brought to you to order and left on a tray outside your room. We have found this has been very helpful in reducing cross contamination as we limit the number of people in contact with these products as well as reducing staff contact by using the trays outside your door. We believe this minor inconvenience provides important benefits that will help us cope with Covid 19 long term.
Room services will continue on a "by-request" basis. We are more than happy to service your room if you are staying several nights, we just ask that you let us know as and when you would like a service. This will help cut down on unnecessary contact and we hope will assure more weary guests that they can have complete privacy and no one will go into their room unless otherwise instructed (or informed if there should be essential maintenance needing to be carried out).
Hand sanitiser is provided throughout the building and we would encourage guests to make use of it. We also sanitise contact points in the rooms and have a specific bathroom sanitiser that is used on every surface in the bathroom (including the floor!). All of our linen is professionally laundered and we endeavour to make sure that our hotel rooms are a clean, safe and welcoming environment for our guests.
Our staff are required to perform home tests twice a week and stay home if they get a positive result, develop symptoms or are asked to do so by Test & Trace.
Our staff have done a fantastic job over the past year and a half. They have adapted to measure after measure and have managed to still keep a smile on their faces (albeit covered by a face mask in recent months) and a willingness to do their very best to make sure your experience with us is both memorable and enjoyable. They do take Covid safety and your wellbeing seriously so we do ask that you also be considerate of their safety also. Please refrain from travelling if you should be self isolating. Please respect their personal space (should be easier to hear them without the mask muffle). Thank you for your understanding and patience as we adapt to yet another change in rules and guidance.
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